Too many meetings follow a formula that starts with routine status-oriented topics, moves to positive items and ends with challenging or negative items. Is that formula the best use of board time?
Active Listener or Active Talker?
When non-executive board members become "Active Talkers," they forget that management also has knowledge and experience, and may have already explored the proposed directives. This scenario can create friction between management and the board, and impede teamwork and open discussion.
Active listening is a technique for probing and asking questions to ensure that all of the available information is on the table and a board member has a complete understanding of the situation before offering their contribution.